At Cat Sofas, your satisfaction is important to us — but due to the custom, made-to-order nature of our products, we have strict return and exchange guidelines in place to protect both our customers and our production process.
❗ All Sales Are Final – Made to Order
Each sofa is made specifically for you once an order is placed. This allows us to reduce waste, optimize craftsmanship, and offer exclusive designs.
For this reason, we do not accept returns, refunds, or exchanges for:
Change of mind
Delivery delays within the estimated window
Incorrect measurements provided by the customer
Aesthetic preferences (e.g., color, size, fabric feel)
✅ Exceptions – Damaged or Defective Items
If your item arrives damaged or defective, you may be eligible for a replacement or partial refund, subject to the following conditions:
📸 Proof Required:
You must email us at info@catsofas.shop within 48 hours of delivery
Include clear photos or videos of the damage or defect
Attach your order number and a description of the issue
We will assess your claim and offer an appropriate solution, which may include:
A full or partial replacement
Store credit
A refund (in rare cases)
📦 Return Shipping (if authorized)
If we approve a return or exchange, we will provide instructions for return shipping. Unless otherwise agreed, return shipping costs are the customer’s responsibility, and the item must be:
Returned in unused, original condition
Packaged safely to avoid damage during return transit
Shipped with a tracking number
⚠️ Unauthorized Returns
We will not accept any returns that:
Are shipped without prior written approval from our team
Are returned after the return window has closed
Are visibly used, damaged by the customer, or improperly packed
Unauthorized returns will be refused and returned to the sender.
📝 Summary
❌ No returns, refunds, or exchanges for custom-made items (unless damaged)
📷 Contact us within 48h if your item is defective
🚚 Return shipping (if approved) is at your cost
🛡️ We aim to handle every issue fairly and reasonably
🙋 Need Help?
If you have questions about your order, damage, or need to open a claim, please contact us at:
We’ll be happy to help and make things right within the scope of our policy.